Privacy Policy
Effective October 28, 2026
This policy explains what Hard Knocks Consulting LLC ("we") collects when you use this website, call or text us, and how we use it. We are a licensed public adjusting firm, and we use your information to review and handle your property insurance claim.
What we collect
- From our Claim Review form: your name, phone number, email, property address, how you heard about us, the type and date of your loss, your insurance company, claim number and claim status, your description of the loss, and any photos, estimates or insurance documents you upload.
- When you call or text us: your phone number, your messages, and notes of the call. Calls may be answered by our automated phone assistant and may be recorded so our team can follow up; you're told this at the start of the call.
- When you visit the site: standard technical data our website host collects to run and secure the site, such as your IP address and browser type.
How we use it
- To review your claim, contact you, schedule calls and inspections, and represent you on the claim you hire us for.
- To send the text messages you agreed to (see our SMS Terms).
- To keep the records the law requires of a licensed public adjuster.
Who we share it with
- Service providers that run our forms, email, phone and texting for us. They handle your information only to provide that service to us.
- Your insurance company and others involved in your claim, only as needed to handle the claim and with your authorization.
- Government or legal authorities when the law requires it.
We never sell your information. We never share your phone number or texting consent with anyone for their marketing.
How long we keep it
As long as we need it to handle your claim, and afterward for as long as the law requires us to keep claim records.
Your choices
You can ask to see, correct or delete the information we hold about you by emailing stanley@hardknocksconsulting.com. We'll keep anything the law requires us to keep and tell you what that is. Reply STOP to any text to stop texts.
Security
We use reasonable safeguards to protect your information. No method of sending or storing data is completely secure.
Changes and contact
If we change this policy, we'll post the new version here with its effective date. Questions: Hard Knocks Consulting LLC, 220 South Main Street, Royal Oak, MI 48067 · (947) 282-5740 · stanley@hardknocksconsulting.com.